PLUME
is here for you!

Where is my order?

At PLUME, we strive to ensure that your order is delivered to you as quickly and efficiently as possible. Here are some important details about our shipping times:

STANDARD SHIPPING TIMES

For standard shipping, you can expect your PLUME Memory Foam Pillow to arrive within 5-10 business days from the date of order placement. This time frame includes order processing and handling.

ORDER PROCESSING TIME

Once you place your order, our team processes it within 1-2 business days. During this time, we prepare your order for shipment, ensuring it meets our quality standards.

TRACKING YOUR ORDER

After your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package.

FACTORS AFFECTING SHIPPING TIMES

While we aim to deliver your order within the estimated time frame, certain factors can affect shipping times, including:

  • High Order Volume: During peak seasons or promotional periods, processing and shipping times may be slightly longer.
  • Shipping Carrier Delays: Unforeseen delays from shipping carriers can occasionally occur.
  • Weather Conditions: Extreme weather conditions can impact shipping and delivery schedules.

INTERNATIONAL SHIPPING

For international orders, shipping times may vary depending on the destination country and customs processes. Please refer to the specific shipping details provided at checkout for international orders.

KEY TAKEAWAYS

  • Standard shipping times are 5-10 business days from the date of order placement.
  • Order processing typically takes 1-2 business days.
  • You will receive a tracking number to monitor your order's status.
  • Shipping times may be affected by high order volume, carrier delays, and weather conditions.
  • International shipping times may vary based on the destination and customs procedures.

We appreciate your patience and understanding. If you have any questions or concerns about your order, please feel free to contact our customer support team at hello@plume.com.

Order Cancellation 

At PLUME, we understand that sometimes you may need to cancel your order. Here are the details on how to cancel your order and our cancellation policy:

CANCELLING YOUR ORDER

If you need to cancel your order, please contact our customer support team as soon as possible at hello@plume.com. Include your order number and the reason for cancellation in your email. Our team will assist you with the cancellation process.

CANCELLATION TIME FRAME

To ensure a smooth cancellation process, please note the following time frames:

  • Within 24 Hours: If you request a cancellation within 24 hours of placing your order, we will do our best to accommodate your request before the order is processed and shipped.
  • After 24 Hours: If you request a cancellation after 24 hours of placing your order, we cannot guarantee the cancellation as your order may already be in the shipping process.

REFUND PROCESS

Once your order cancellation is confirmed, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.

ORDER ALREADY SHIPPED

If your order has already been shipped, we cannot cancel it. In this case, you will need to follow our return policy to return the item once it has been delivered. Please refer to our return policy for detailed instructions on how to return your order.

KEY TAKEAWAYS

  • Contact our customer support team at hello@plume.com to request an order cancellation.
  • Cancellations requested within 24 hours of order placement are more likely to be accommodated.
  • Cancellations requested after 24 hours may not be possible if the order is already in the shipping process.
  • Refunds will be issued to the original payment method and may take 5-7 business days to process.
  • If the order has already been shipped, follow our return policy to return the item.

We appreciate your understanding and cooperation. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.

Returns

At PLUME, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your PLUME Memory Foam Pillow, you can return it following our return policy. Here are the details:

RETURN ELIGIBILITY

To be eligible for a return, please ensure that:

  • The item is unused and in its original condition.
  • The return is requested within 30 days of the delivery date.

INITIATING A RETURN

To initiate a return, please contact our customer support team at hello@plume.com. Provide your order number and the reason for the return. Our team will provide you with return instructions and a return authorization number.

RETURN SHIPPING

You will be responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

RETURN PROCESSING

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If the return is approved, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.

EXCHANGES

If you need to exchange your PLUME Memory Foam Pillow for a different product, please contact our customer support team. We will guide you through the exchange process, which may involve returning the original item and placing a new order.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us immediately at hello@plume.com with your order number and a photo of the damage or defect. We will arrange for a replacement or a full refund, including any shipping costs incurred.

KEY TAKEAWAYS

  • Returns must be requested within 30 days of delivery and the item must be unused and in its original condition.
  • Contact our customer support team at hello@plume.com to initiate a return and receive return instructions.
  • You are responsible for return shipping costs and using a trackable shipping service is recommended.
  • Refunds will be issued to the original payment method and may take 5-7 business days to process.
  • For exchanges or if you receive a damaged or defective item, contact our customer support team for assistance.

We appreciate your understanding and cooperation. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.

Refund Process

 

Sure! Here is the FAQ content for refunds for PLUME:

What is the refund policy for my PLUME Memory Foam Pillow order?

Updated a year ago

At PLUME, we are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied with your PLUME Memory Foam Pillow, you may be eligible for a refund. Here are the details of our refund policy:

REFUND ELIGIBILITY

To be eligible for a refund, please ensure that:

  • The return is requested within 30 days of the delivery date.
  • The item is unused and in its original condition.

INITIATING A REFUND

To request a refund, please contact our customer support team at hello@plume.com. Provide your order number and the reason for the return. Our team will provide you with return instructions and a return authorization number.

RETURN SHIPPING

You will be responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

REFUND PROCESSING

Once we receive and inspect your returned item to ensure it meets our return eligibility criteria, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us immediately at hello@plume.com with your order number and a photo of the damage or defect. We will arrange for a replacement or a full refund, including any shipping costs incurred.

KEY TAKEAWAYS

  • Refund requests must be made within 30 days of delivery, and the item must be unused and in its original condition.
  • Contact our customer support team at hello@plume.com to initiate a refund and receive return instructions.
  • You are responsible for return shipping costs, and using a trackable shipping service is recommended.
  • Refunds will be issued to the original payment method and may take 5-7 business days to process.
  • For damaged or defective items, contact our customer support team for assistance with a replacement or refund.

We appreciate your understanding and cooperation. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.

Payments

At PLUME, we offer secure and convenient payment options to make your shopping experience as smooth as possible. Here are the details of our accepted payment methods:

ACCEPTED PAYMENT METHODS

We currently accept the following payment methods for your PLUME Memory Foam Pillow order:

  • Shopify Pay
  • PayPal

SHOPIFY PAY

Shopify Pay allows you to securely save your payment information for faster checkout on future purchases. When you use Shopify Pay, your payment details are encrypted and securely stored. This makes the checkout process quick and easy.

PAYPAL

PayPal is a secure and widely used payment method that allows you to pay using your PayPal balance, bank account, or credit/debit card. When you choose PayPal at checkout, you will be redirected to the PayPal site to complete your payment. PayPal offers buyer protection and ensures your financial information is kept secure.

PAYMENT SECURITY

At PLUME, we prioritize your security and privacy. Our website uses SSL (Secure Socket Layer) encryption to protect your payment information during the transaction process. We do not store your payment details on our servers.

TROUBLESHOOTING PAYMENT ISSUES

If you encounter any issues during the payment process, please check the following:

  • Ensure that your payment information is entered correctly.
  • Confirm that your payment method has sufficient funds or credit available.
  • Try using an alternative payment method if the issue persists.

If you continue to experience problems, please contact our customer support team at hello@plume.com for assistance. Provide details of the issue, including any error messages you received, so we can help resolve it as quickly as possible.

KEY TAKEAWAYS

  • We accept payments via Shopify Pay and PayPal.
  • Shopify Pay allows for faster checkout with securely stored payment information.
  • PayPal offers a secure payment method with buyer protection.
  • Our website uses SSL encryption to protect your payment information.
  • For any payment issues, contact our customer support team for assistance.

We appreciate your trust in PLUME and strive to provide a secure and hassle-free payment experience. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.

PLUME.

Is Here For You!

Need More Help?

Contact Us Here!
Thanks for contacting us. We'll get back to you as soon as possible.

NAME

EMAIL

MESSAGE

PLUME Is Here to Help!
1. General Questions
Title
2. Product Questions
Title
3. Payment Questions
Title
4. Shipping Questions
Title
5. Contact Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

2. Product Questions

What size should I order?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.

What is the material of this product?

The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.

How do I care for this product?

Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.

Can I see this product in other colors?

If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing [YOUR EMAIL] or by calling our toll-free number at [YOUR PHONE NUMBER].

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at [YOUR EMAIL].

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at [YOUR ADDRESS].