At PLUME, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your PLUME Memory Foam Pillow, you can return it following our return policy. Here are the details:
RETURN ELIGIBILITY
To be eligible for a return, please ensure that:
- The item is unused and in its original condition.
- The return is requested within 30 days of the delivery date.
INITIATING A RETURN
To initiate a return, please contact our customer support team at hello@plume.com. Provide your order number and the reason for the return. Our team will provide you with return instructions and a return authorization number.
RETURN SHIPPING
You will be responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
RETURN PROCESSING
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If the return is approved, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.
EXCHANGES
If you need to exchange your PLUME Memory Foam Pillow for a different product, please contact our customer support team. We will guide you through the exchange process, which may involve returning the original item and placing a new order.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us immediately at hello@plume.com with your order number and a photo of the damage or defect. We will arrange for a replacement or a full refund, including any shipping costs incurred.
KEY TAKEAWAYS
- Returns must be requested within 30 days of delivery and the item must be unused and in its original condition.
- Contact our customer support team at hello@plume.com to initiate a return and receive return instructions.
- You are responsible for return shipping costs and using a trackable shipping service is recommended.
- Refunds will be issued to the original payment method and may take 5-7 business days to process.
- For exchanges or if you receive a damaged or defective item, contact our customer support team for assistance.
We appreciate your understanding and cooperation. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.